Cloud Market Share Q4 2023 Results: AWS Falls As Microsoft Grows

Recent EasyVista launches include a new report builder, updated its virtual agent, and added several IT and business-consumer-facing UI updates. However, AWS’ 31 percent share in fourth-quarter 2023 represented a 2-point share decrease compared with fourth-quarter 2022 when it captured 33 percent market share. Salesforce’s global market share has remained at around the 3 percent mark for the past three years, according to data from Synergy Research Group. “This was a really good quarter for the cloud market with growth rates bouncing back from the relative lows seen through much of 2023,” Dinsdale said.

ManageEngine, the IT management division of Zoho Corp., offers ServiceDesk Plus which provides a low-overhead ITSM tool with integration to its broader suite of products. Ove the past 12 months, ManageEngine released several updates to the core product such as introducing a release management module and expanded its graphical workflow support. ITSM tools help organizations manage the consumption of IT services, the infrastructure that supports the services and the businesses responsibility in delivering value with the services. AWS generated $24.2 billion in sales during fourth-quarter 2023 with the cloud giant now on a $97 billion annual run rate. Synergy’s Dinsdale said that although Google Cloud didn’t gain a full 1 point market share year over year in fourth-quarter 2023, the company’s “share moved higher,” likely close to hitting 12 percent market share. Microsoft’s Intelligent Cloud business generated $26.7 billion in revenue during the first quarter, which means Microsoft’s cloud group has an annual rate of $107 billion.

Cloud Market-Share Q4 2023 Results: AWS Falls As Microsoft Grows

BMC recently released an automation dashboard, introduced ChatOps integrations into third-party collaboration tools, and updated both discovery and AITSM functionality. You can foun additiona information about ai customer service and artificial intelligence and NLP. ServiceNow won the gold medal for both execution and vision on Gartner’s 2020 Magic Quadrant for IT Service Management Tools. The Santa Clara, Calif.-based company’s service management product focuses on providing a single platform connecting ITSM and non-IT workflows, boosted by a set of native AIOps and ITOM extensions. Recently, ServiceNow made platform-level acquisitions to add native artificial intelligence (AI), machine learning (ML) and natural language processing functionality. Here’s the exact global cloud market share figures for AWS, Alibaba, Google Cloud, Microsoft and Salesforce for first quarter 2024 as the market increased to $76 billion. Here’s the global cloud market share results and six world leaders for Q2 2024, which include AWS, Alibaba, Google Cloud, Oracle, Microsoft and Salesforce, according to new market data.

Enterprise spending on cloud companies’ infrastructure services was well over $76 billion during the first quarter of 2024. This represents an increase of $13.5 billion or 21 percent year over year compared to Q1 2023. AWS remains the dominant worldwide cloud services market leader as of Q by winning 32 percent share. Salesforce tied for fifth place in the worldwide cloud market during the second quarter by winning 3 percent share. It is key to note that in fourth-quarter 2023, Salesforce overtook IBM as the world’s No. 5 market-share player.

AWS, Google, Microsoft Battle Over $76B Q1 Cloud Market Share

All three of these software and tech giants won around 2 percent share of the global cloud services market during fourth-quarter 2023. Google’s cloud business, Google Cloud, won 11 percent share of the global cloud services market in the fourth quarter. Google’s cloud business won a record 12 percent share of the global cloud services market during the second quarter.

Cloud and CRM superstar Salesforce ranked No. 5 in the global cloud market in the fourth quarter by winning 3 percent share. Alibaba continues to capture about 4 percent share of the global cloud services market as of first quarter 2024. AWS, Google Cloud and Microsoft Azure—combined—accounted for a whopping 67 percent share of the $76 billion global cloud services market in Q1 2024, according to new data from IT market research firm Synergy. Freshworks ranks No. 5 for execution and among the middle of the pack for vision on Gartner’s Magic Quadrant.

Magic Quadrant For Service Management Tools

Microsoft is continuing to narrow the gap between itself and AWS as the king of cloud computing. The San Francisco-based company ChatGPT doubled down on new cloud offerings as well as partnerships with the big three—Google Cloud, Microsoft Azure and AWS—in 2023.

The Redmond, Wash.-based company has grown its global cloud market share by nearly 3 points over just the past two years, with Microsoft owning just 21 percent share in fourth-quarter 2021. The world’s largest software company won 24 percent share of the global cloud services market during fourth-quarter 2023. Although Alibaba ranks No. 4 in the worldwide cloud market, its share has been falling year after year. In fourth-quarter 2021, the company won 6 percent share of the global cloud market, then only 5 percent share one year later in fourth-quarter 2022. However, IBM’s share has lowered consistently over the past several years with the company winning 2 percent share in Q1 2024. Alibaba subsidiary, Alibaba Cloud, is the Chinese-based company’s cloud computing business.

Niche Player: IBM

Google Cloud increased its global market share by one point in Q both on a year over year and quarter over quarter basis. Alibaba has constantly been ranked No. 4 in the rankings for the past several quarters, typically owning between 4 percent to 6 percent of the global market share. The Austin, Texas-based software and cloud specialist won 3 percent global share of the cloud market during the second quarter of 2024. EasyVita ranks No. 5 for vision and among the middle of the pack for execution on Gartner’s Magic Quadrant. With headquarters in New York City and France, the company’s EV Service Manager product is focused on providing a low-overhead ITSM tool with guided knowledge management to support both business and IT consumers.

Public Infrastructure as-a-service (IaaS) and Platform as-a-service (PaaS) services account for the bulk of the market, with that section growing 23 percent in Q1 year over year. AWS generated $26.3 billion in total revenue during second quarter 2024, representing an increase of 19 percent year over year. The COVID-19 pandemic has highlighted the need for IT service management tools to enable businesses to respond to aws chatops disruption such as supporting remote collaboration and enabling remote agents to share knowledge with each other. While some economic, currency and political headwinds remain, Dinsdale said the strength of the market continues to push spending on cloud services to new highs. New to Gartner’s Magic Quadrant, ManageEngine ranks among the middle of the pack for execution and near the bottom for vision on the quadrant.

No. 4: Alibaba

The San Mateo, Calif.-based company’s Freshservice product offers a low-overhead ITSM tool that is easy to use and configure. Freshworks has recently released updates to core service management functionality including new conversational interfaces, while also acquiring AnsweriQ and Flint in 2020 for AI and ITOM functionality. In 2023, worldwide enterprise spending on cloud infrastructure services hit approximately $270 billion, an increase of 19 percent compared with 2022. Salesforce has consistently won approximately 3 percent share global cloud market every quarter over the past three years, according to Synergy data.

The San Jose, Calif.-based company’s CA Service Management provide core ITSM capabilities integrated into Broadcom’s broader suite of enterprise software products. Broadcom recently released its chatbot, Aria, Docker container-based deployment and updated APIs. In November, Broadcom closed its blockbuster acquisition of Symantec’s $2.5 billion Enterprise Security business. BMC won the silver medal in Gartner’s Magic Quadrant for both vision and execution on a worldwide basis. The Houston, Texas-based company offers four ITSM products with its flagship BMC Helix product focused on providing deep service management capabilities with integrations into other BMC operation management solutions.

Challenger: Cherwell Software

Micro Focus ranks among the middle of the pack for both execution and vision on Gartner’s Magic Quadrant. The U.K.-based company’s Service Management Automation X (SMAX) provides core ITSM capabilities on a no-code platform integrated into Micro Focus’ broader suite of enterprise software products. Micro Focus has recently added a SaaS offering and the ability to ChatGPT App extend SMAX with custom apps. Last year, Micro Focus brought its own and HPE’s software channels together to create a single partner program. Oracle along with Chinese IT giants Huawei and Tencent are also trying to rise about the heated cloud competition. All three companies won around 2 percent share of the global cloud services market in first quarter 2024.

• However, IBM’s share has lowered consistently over the past several years with the company winning 2 percent share in Q1 2024.
• Last year, Micro Focus brought its own and HPE’s software channels together to create a single partner program.
• Micro Focus has recently added a SaaS offering and the ability to extend SMAX with custom apps.
• IBM has recently enabled container-based deployment and out-of-the-box integration into Watson Assistant.

The cloud company has won between 4 percent to 6 percent global market share over the past several years. AWS remained the dominant global leader in cloud infrastructure services, winning 31 percent share of the worldwide market in fourth-quarter 2023. The Seattle-based company has been the world leader in cloud computing for well over a decade. China’s largest and most dominant cloud company, Alibaba, won 4 percent share of the global cloud services market during fourth-quarter 2023. Broadcom ranks among the bottom of the pack for both execution and vision on Gartner’s Magic Quadrant.

IBM had been similarly hovering at around 3 percent market share for the past several quarters, but only captured 2 percent global cloud share during fourth-quarter 2023. Combined, these three tech giants accounted for 67 percent of the entire cloud services market in Q on a worldwide basis, according to market share data from IT research firm Synergy. Global cloud market share for the three cloud giants—Microsoft, Google Cloud and AWS—shifted during the second quarter of 2024 as enterprise cloud spending reached a new high of $79 billion. Here are the current enterprise cloud services market share figures for AWS, Alibaba, Google, Microsoft and Salesforce that every partner, investor and customer should know in 2024.

• Cracking into the top six cloud market leadership list during Q was Oracle, who tied for fifth place in the cloud service market rankings.
• Recently, the company introduced new product bundling for its self-service offerings, updated mobile support features and added integrations into Azure Cognitive Services.
• Among the tier-two cloud providers, those with the highest year over year growth rates were Oracle, Huawei, Snowflake and MongoDB.
• All three of these software and tech giants won around 2 percent share of the global cloud services market during fourth-quarter 2023.
• However, AWS’ 31 percent share in fourth-quarter 2023 represented a 2-point share decrease compared with fourth-quarter 2022 when it captured 33 percent market share.